Shipping & Returns

Canada Grizzly / Order support

Shipping & Returns

Find out how orders ship, how to start a return, and what to do if something arrives wrong.

01 / Delivery

Shipping

Delivery options and costs

Enter your shipping address at checkout to see the available delivery options and shipping charges before you place your order.

Backorders

When a product is available to order on backorder, look for its estimated dispatch window on the product page before ordering. Dispatch is when your order leaves us. Delivery time depends on your destination and the carrier.

Tracking and delivery questions

When tracking is available, we’ll include it in your shipping confirmation email. If your order is late or marked delivered and you can’t find it, email us with your order number.

02 / Returns

30 days to request a return

Start a return

Email contact@canadagrizzly.com within 30 days of delivery. Include your order number and the item you’d like to return. Wait for our instructions before sending it back.

Item condition

For a change-of-mind return, items should be unworn and unwashed, in their original condition with tags attached.

Return shipping and refunds

You pay return postage for a change-of-mind return. Once we receive and inspect the item, we’ll confirm the outcome by email. We issue approved refunds to the original payment method.

03 / Order help

Something arrived wrong?

If an item arrived damaged, defective, or different from what you ordered, email us with your order number and a description of the issue so we can help.

Contact Canada Grizzly