Order and Shipping Confirmation
You will receive an email confirmation once your order has been successfully placed–it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you.
Orders can take up to 2 business days to be processed and shipped. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information.
Where We Ship
We currently ship to Canada addresses. We do not ship to PO Boxes/APO/FPO addresses.
Shipping Costs
Canada:
Standard shipping (1 to 3 business day transit) on all orders less than $50 before taxes and shipping is $6.95 and free for all orders of $50 or more before taxes and shipping. Please note that order processing may take up to 2 business days after the order is placed for standard shipping.
For a limited-time only: Get free shipping when you spend $50+.
Taxes
Applicable sales tax will be charged on merchandise total, where applicable. Taxes are calculated according to shipping destination and itemized on the Order Summary page.
Return Policy
Returns on items eligible for returns are accepted within 30 days of receipt. Items must be returned unopened/unused, with tags, in their original packaging. To return an item follow the directions below:
For returns:
- Please email contact@canadagrizzly.com with your order number to initiate a return. We can then email you a pre-paid return shipping label along with the required the necessary return commercial invoice.
- Upon receipt of your return, we will confirm your refund via email. Please note that taxes will be refunded along with the items you sent back.
If you have any further questions, please email contact@canadagrizzly.com.
Late Returns
Any item returned after 30 days of receipt is not eligible for refund.
Items Not Eligible for Return
Please note that we do not accept returns of final sale merchandise, or products that are specified as non-returnable in its description, unless they are faulty. Any exceptions to this policy will be listed under product details on the product page. Returns are not allowed on any pop-up shop purchases.
Wrong Size Exchanges
We do exchanges for items that are unopened/unused and with tags within 30 days of purchase. If a wrong size was ordered please contact us to help you with an exchange.
Receiving a Refund
A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the Product price less a the return label fee if applicable. Please note that credit card refunds may take up to 10 business day for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.